PRIVACY POLICY

GORRVH is committed to adopting and maintaining privacy standards and this policy outlines GORRVH’s ongoing obligations to the Customer in respect of how we manage the Customer’s Personal Information. GORRVH has adopted the Australian Privacy Principles (“APPs”) contained in the Privacy Act 1988 (Cth) (“Privacy Act”). The APPs govern the way in which GORRVH will collect, use, disclose, store, secure and dispose of the Customer’s Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au. What is Personal Information and why do we collect it? Personal Information includes information or an opinion that identifies an individual (“Personal Information”). Examples of Personal Information GORRVH collects include the Customer’s name, date of birth, residential and postal addresses, email address, phone number, a copy of your identification and credit card details. The Personal Information is obtained in many ways including via the GORRVH website and from third parties. Of course, GORRVH cannot guarantee website links or policy of any third parties. GORRVH collects the Customer’s Personal Information for the primary purpose of providing services to the Customer under this Agreement. GORRVH may also use the Customer’s Personal Information for secondary purposes closely related to the primary purpose, in circumstances where the Customer may reasonably expect such use or disclosure. The Customer may unsubscribe from any GORRVH mailing/marketing lists at any time by contacting GORRVH in writing. When GORRVH collects Personal Information GORRVH will, where appropriate and where possible, explain to the Customer why the information is being collected and how GORRVH plan to use it. Sensitive Information Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. GORRVH will not seek to collect any sensitive information in relation to the Customer. If the Customer provides GORRVH with any sensitive information, it will be used by GORRVH only: (a) for the primary purpose for which it was provided; (b) for a secondary purpose that is directly related to the primary purpose;  18 (c) with the Customer’s consent; and/or (d) where use or disclosure is required or authorised by law. Third Parties Where reasonable and practicable to do so, GORRVH will collect the Customer’s Personal Information only from the Customer. However, in some circumstances GORRVH may be provided with information by third parties. In such a case GORRVH will take reasonable steps to ensure that the Customer is made aware of the information provided to GORRVH by the third party. Disclosure of Personal Information The Customer’s Personal Information may be disclosed in a number of circumstances including the following: (a) third parties where you consent to the use or disclosure; and (b) where use or disclosure is required or authorised by law. Security of Personal Information The Customer’s Personal Information will be stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. When the Customer’s Personal Information is no longer needed for the purpose for which it was obtained, GORRVH will take reasonable steps to destroy or permanently de-identify the Customer’s Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by GORRVH for a minimum of 7 years. Access to your Personal Information The Customer may access the Personal Information GORRVH holds about the Customer and to update and/or correct it, subject to certain exceptions. If the Customer wishes to access the Customer’s Personal Information, the Customer may do so by request to GORRVH in writing. GORRVH will not charge any fee for the Customer’s access request, but may charge a reasonable administrative fee for providing a copy of the Customer’s Personal Information. In order to protect the Customer’s Personal Information, GORRVH may require identification from the Customer before releasing any requested information. Maintaining the Quality of your Personal Information It is an important to GORRVH that the Customer’s Personal Information is up to date. GORRVH will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date upon being notified of any error, inaccuracy or incompleteness in the Customer’s Personal Information. If the Customer discovers that the information GORRVH keeps is not up to date or is inaccurate, GORRVH requests that the Customer advise GORRVH as soon as practicable so GORRVH can update records. Privacy Policy Complaints and Enquiries If you have any queries or complaints about GORRVH’s Privacy Policy, please contact GORRVH in writing.